Terms & Conditions of Using the winmur Platform

Introduction

These Terms and Conditions ("Agreement") constitute a valid and binding agreement between you ("User", "Member", or "you") and winmur ("Company", "we"). This Agreement governs the use of the winmur online betting platform accessible via the website winmur.com and any related applications or services.

winmur operates under a recognised international licence and offers a range of services including slots, live casino, baccarat, Dragon Tiger, and sports betting to eligible users. The Company reserves the right to amend, update, or replace this Agreement at any time with reasonable notice to users.

Definitions

In this Agreement, the following terms and words carry the meanings as stated:

• "Account" refers to the personal account registered by a User on the winmur platform for the purpose of accessing the services provided.
• "Account Balance" refers to the total amount of funds held in a User's account at any given time.
• "Bonus" refers to any free credits, additional funds, or other benefits granted by winmur to a User based on conditions that have been set.
• "Deposit" refers to the transfer of funds by a User into their winmur account via an approved payment method.
• "Withdrawal" refers to the transfer of funds from a User's winmur account to a bank account or digital wallet registered in the User's name.
• "Platform" refers to the entire website, software, content, and services provided by winmur.
• "Wagering Requirement" refers to the number of times the bonus funds must be wagered before a withdrawal is permitted.
• "Bet" refers to any wager placed by a User through the winmur platform, whether in slot games, live casino, or sports.

User Eligibility

To be eligible to register and use the winmur platform, you must:

• Be at least 21 years of age on the date of registration.
• Have full legal capacity to enter into a binding agreement.
• Not be on any self-exclusion list enforced by any gambling authority or betting platform.
• Not register on behalf of another person, including individuals who do not meet the eligibility requirements.
• Act in your own interest and not as an agent or representative of another party.

winmur reserves the right to request identity verification documents including a national identity card (MyKad), passport, or relevant document at any time to ensure compliance with these eligibility requirements.

Account Registration

Each User is permitted to have only one (1) active account on the winmur platform. Holding more than one account by the same individual — whether using a different name, email address, phone number, or payment method — is prohibited and may result in the closure of all related accounts without any refund.

During registration, you agree to:

• Provide accurate, complete, and current information.
• Update your personal information should any changes occur.
• Keep your password secure and not share your login details with any party.
• Notify winmur promptly if you suspect unauthorised access to your account.

winmur is not responsible for any loss arising from unauthorised use of an account where the User has failed to take reasonable security measures.

Deposits

Deposits into a winmur account can be made via supported payment methods including Touch 'n Go eWallet, DuitNow, online banking via FPX, ShopeePay, and cryptocurrency (USDT, BTC, ETH). All deposits are subject to a minimum of RM50 per transaction.

winmur does not charge any processing fee on deposits, however payment service providers may have their own policies. You are advised to refer to the relevant provider's terms for further information. All deposits are final once confirmed and cannot be reversed after processing.

Withdrawals

Withdrawals from a winmur account are processed within 30 minutes to 3 hours after the request is submitted and confirmed. The minimum withdrawal amount is RM50 per transaction.

All withdrawal requests are subject to the following conditions:

• User identity verification must be complete before the first withdrawal is processed.
• Funds may only be withdrawn to a bank account or digital wallet registered in the User's name.
• If there is an active bonus in the account, the associated wagering requirement must be met before a withdrawal is permitted.
• winmur reserves the right to delay the processing of withdrawals for security review or compliance purposes without prior notice.

In cases of suspected fraud, money laundering, or breach of terms, winmur reserves the right to hold funds in the account until an investigation has been fully completed.

Bonuses and Promotions

winmur offers a welcome bonus of 120% on the first deposit up to a maximum of RM1,000. This bonus is subject to a wagering requirement of 10 times the bonus value received before any withdrawal is permitted.

Calculation example:

• Deposit RM100 → Bonus RM120 → Account balance RM220 → Wagering required: RM120 × 10 = RM1,200
• Deposit RM1,800 → Bonus RM1,000 (maximum cap) → Account balance RM2,800 → Wagering required: RM1,000 × 10 = RM10,000

winmur also offers a VIP programme with four (4) tiers namely Bronze, Silver, Gold, and Platinum. Each tier provides a different weekly cashback — from up to 0.3% (Bronze) to up to 1.2% (Platinum). Tier advancement is based on the User's betting activity and loyalty to the platform. Other promotions such as referral bonuses, birthday bonuses, and periodic promotions are subject to their respective specific terms set at the time each promotion is launched.

Game Rules

All games available on the winmur platform — including slots, live casino, baccarat, Dragon Tiger, and sports — are subject to their respective game rules displayed within the game interface. Users are responsible for understanding the game rules before playing.

Game results are final and cannot be disputed unless there is clear evidence of a technical error that caused an inaccurate result. winmur uses a random number generator (RNG) that is certified and verified by an independent third party to ensure fairness in slot and table games.

Should a technical disruption, disconnection, or system failure occur during a game session, winmur will attempt to restore the session to the last valid state based on system records. winmur is not responsible for losses arising from disruptions on the User's internet service provider's end.

Prohibited Actions and Unacceptable Behaviour

The following are strictly prohibited on the winmur platform:

• Use of bots, automated software, scripts, or any technical tools to gain an unfair advantage.
• Exploiting any bugs, software errors, or system vulnerabilities for gain.
• Colluding with other players to manipulate game outcomes.
• Money laundering or using the platform for any unlawful financial purpose.
• Providing false information during registration or the identity verification process.
• Making unauthorised chargebacks to payment service providers.
• Using another person's account or allowing another person to use your account.

Account Closure and Suspension

winmur reserves the right to close or suspend any account at any time without prior notice if a User is found to have violated these terms and conditions, engaged in fraud, or threatened the security of the platform.

Users may also voluntarily close their own account at any time by contacting the winmur customer support team via live chat or email. Prior to closure, all active wagering requirements must be completed and any valid balance will be returned to the User in accordance with the established procedures.

For Users who wish to take a break from betting or apply for self-exclusion, winmur provides that option through the account settings section or by contacting customer support. We encourage use of this facility as part of our commitment to responsible gambling.

Privacy and Data Protection

winmur respects User privacy and is committed to protecting the personal information collected. The collection, processing, and storage of Users' personal data is carried out in accordance with our Privacy Policy, which is published separately.

By registering and using the platform, you agree that winmur may use User data for identity verification, fraud prevention, legal compliance, and service improvement purposes. winmur will not sell or disclose Users' personal information to third parties except as required by law or the relevant regulatory authority.

Amendments to Terms and Conditions

winmur reserves the right to change, amend, or replace any provision of these Terms and Conditions at any time. Significant changes will be communicated to Users via a notice on the platform or through the registered email address.

Continued use of the platform after any amendments have been posted will be considered acceptance of the updated terms. If you do not agree with the amendments, you have the right to close your account before the effective date of the relevant amendment.

These Terms and Conditions are governed by applicable international licensing laws. Any dispute arising from or in connection with this Agreement shall be resolved through the dispute resolution procedures established by the relevant licensing authority.