Personal Data Protection at winmur
winmur takes every member's privacy seriously. This document clearly explains how your personal information is collected, used, stored and protected in line with best practices in the online gambling industry.
Why Your Data Is Safe With Us
Every winmur account is protected by multiple layers of technical security and strict operational policies. Your trust is our priority.
256-bit SSL Encryption
All data transmitted between your device and winmur's servers is protected using SSL encryption technology, ensuring sensitive information cannot be accessed by third parties.
Secure Identity Verification
winmur's identity verification process is designed to protect your account from unauthorised access. MyKad data and supporting documents are stored with full protection.
No Disclosure Without Consent
winmur will not sell, rent or disclose your personal information to any third party without your explicit consent, except where required by law.
Payment Data Protection
Deposit information via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency is processed through secure channels. winmur does not retain complete transaction details beyond what is required for record-keeping.
Right to Update & Delete Data
You have the right to request winmur to update or delete the personal information we hold, subject to legal requirements and operational needs of the service.
24/7 Privacy Support
If you have any questions regarding your privacy or personal data, the winmur customer support team is available via live chat and email in both Malay and English at all times.
What You Have the Right to Know
Right to Access
Request a copy of the personal information we hold about you at any time.
Right to Rectification
Update any inaccurate or outdated information in your winmur account.
Right to Erasure
Request deletion of your data subject to legal and licensing requirements.
Right to Object
Object to the processing of your personal data for direct marketing purposes.
Right to Data Portability
Obtain your data in a machine-readable format upon request.
Right to Restriction
Request a restriction on data processing while a dispute or review is ongoing.
Latest Update: This Privacy Policy takes effect from January 2026. Continued use of the winmur platform after the update date means you accept the terms stated here.
1 Introduction and Scope of This Policy
This Privacy Policy is published by winmur, an online gambling platform operating under international licensing and providing services to users in Malaysia. This policy applies to all information collected through the winmur website, mobile applications, and any direct interaction with our team.
By registering an account, using our services, or browsing the winmur platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you are advised to stop using the winmur platform.
⚠️ The winmur platform is for individuals aged 21 and above only. We do not knowingly collect information from individuals below this age limit. If we find that such information has been collected, it will be deleted immediately.
2 Types of Personal Information We Collect
winmur collects various categories of personal information during the registration process, identity verification, and use of platform services. This collection is necessary to ensure safe, fair operations and compliance with international licensing requirements.
| Data Category | Specific Details | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, identity card number (MyKad), date of birth, gender | Age verification 21+, fraud prevention, licensing compliance |
| Contact Information | Mobile phone number, email address, full address | Account communications, transaction notifications, customer support |
| Financial Information | Bank account details, deposit and withdrawal records | Transaction processing, anti-money laundering prevention |
| Usage Data | Game history, activity logs, betting preferences | Behaviour analysis, service improvement, account security |
| Technical Data | IP address, device type, web browser, cookies, login session logs | Account security, performance analysis, user experience |
All information collected is for legitimate operational purposes and will not be used for any other purpose without notifying the user.
3 How winmur Uses Your Information
Information collected is used exclusively for the purposes stated below. winmur does not use users' personal data for purposes unrelated to the platform's services.
- Processing account registrations and verifying player identities in line with international licensing requirements
- Processing deposits via Touch 'n Go eWallet, DuitNow, online banking (FPX), ShopeePay and cryptocurrency (USDT, BTC, ETH), and player withdrawals
- Sending transaction notifications, account security updates and necessary service communications
- Providing customer support via live chat and email in both Malay and English
- Preventing fraud, money laundering and any breach of terms of service
- Complying with reporting requirements mandated by international licensing bodies
- Improving the user experience and overall performance of the winmur platform
- Contacting you regarding bonus offers, service updates or account information where you have given your consent
🔒 winmur will not use your data for third-party marketing purposes without your explicit consent.
4 Information Sharing and Disclosure
winmur takes seriously our obligation to protect user privacy. Your personal information will not be sold, rented or disclosed to third parties for their own commercial gain.
There are limited circumstances where winmur may need to share your information with carefully selected third parties:
- Payment Service Providers: Payment partners such as Touch 'n Go eWallet, DuitNow and FPX processors may receive the transaction information needed to process your deposits and withdrawals.
- Game Software Providers: Game studios such as PG Soft, Pragmatic Play, JILI and Spribe may receive game session data required to deliver a fair and functional gaming experience.
- Legal Requirements: winmur will disclose information to relevant authorities where required by law, court order or licensing regulatory body.
- Fraud Prevention: Information may be shared with legitimate fraud prevention agencies to protect the interests of all players on the winmur platform.
All third parties receiving data from winmur are required to maintain a level of data protection equivalent to this policy.
5 Data Storage and Security Measures
winmur uses multi-layered security infrastructure to ensure your personal information remains protected at all times. Our servers are equipped with technical safeguards that include data encryption during storage and transmission, strict access controls and continuous monitoring for security threats.
Your personal data is retained for as long as your account is active, or for as long as needed to fulfil the purposes stated in this policy. After an account is closed, winmur may retain certain records for the period required by law or international licensing requirements, generally not exceeding the period mandated by the relevant body.
🛡️ Although winmur takes all reasonable steps to protect your data, no digital system is entirely free from risk. You are also responsible for keeping your account password confidential.
6 Cookies and Tracking Technologies
The winmur platform uses cookies and similar tracking technologies to improve the user experience and maintain account security. Cookies are small text files stored on your device when you browse the winmur website.
winmur uses cookies for the following purposes:
- Maintaining your login session so you do not need to enter your password repeatedly
- Remembering your language preferences and display settings
- Analysing usage patterns to improve website navigation and performance
- Detecting and preventing suspicious account activity
You can control or delete cookies through your web browser settings. However, deleting certain cookies may affect specific functions of the winmur platform, including the ability to stay logged in.
7 User Rights Regarding Personal Data
As a winmur platform user, you have certain rights regarding your personal information that we fully respect. To exercise any of the rights below, contact our support team via live chat or email.
- Right to Access: You may request a copy of the personal information winmur holds about you at any time.
- Right to Rectification: If any information we hold is inaccurate or outdated, you have the right to request a correction.
- Right to Erasure: In certain circumstances, you may request winmur to delete your personal information, subject to legal requirements.
- Right to Object: You may object to the processing of your data for direct marketing purposes at any time without needing to provide a reason.
- Right to Restriction of Processing: You may request a restriction on the processing of your data while any dispute or review is ongoing.
- Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.
winmur will respond to any request relating to your privacy rights through the 24/7 support channels available in both Malay and English.
8 Changes to This Privacy Policy
winmur reserves the right to modify or update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or online gambling industry standards. We will notify users via a clear notice on the platform before any changes take effect.
Continued use of the winmur platform after the effective date of such changes will be considered acceptance of the updated terms. You are advised to check this page periodically to ensure you are always aware of our latest policy.
9 How to Contact Us Regarding Privacy
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact the winmur customer service team through the following channels:
- Live chat on the winmur platform — available 24/7 in Malay and English
- Customer support email: [email protected]
Our team is committed to handling every enquiry seriously and responding within a reasonable time to ensure your concerns are fully addressed.
Join winmur with Full Confidence
Your privacy is protected at all times. Register a winmur account and enjoy a transparent, safe and responsible online betting experience.